Privacy
Policy
Your Privacy Matters
At The Sign Company UK, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or interact with our services.
We are a London-based signage provider offering bespoke sign solutions to businesses, schools, restaurants, and more. This policy explains what information we collect, how we use it, and your rights as a user of our website.
When you interact with us, whether through our contact forms, quote requests, or emails, we may collect personal information such as your name, email address, phone number, company name, and job title. You may also provide information voluntarily through surveys, feedback forms, or while communicating directly with us.
When you browse our website, we automatically collect technical data such as your IP address, browser type, device details, operating system, and pages visited. This data helps us understand how visitors use our site and allows us to improve performance and functionality.
We use your personal information to respond to enquiries, provide quotes, fulfill signage orders, and manage our customer relationships. It also helps us personalise your experience and send updates or marketing messages, but only if you have opted to receive them. We also use this information for internal analysis and to ensure the security and performance of our website.
All data is handled in accordance with UK data protection laws, including the General Data Protection Regulation (UK GDPR). Our legal basis for processing your information may be to fulfill a contract, comply with a legal obligation, or to serve our legitimate business interests. In some cases, we rely on your explicit consent, such as for email marketing or optional cookies.
Our website uses cookies and similar technologies to improve your browsing experience. These tools help us track how users interact with our site, remember preferences, and deliver content more effectively. You can disable or manage cookies through your browser settings, though doing so may affect certain website features.
We do not sell or trade your personal data. We may share it with trusted third-party service providers such as our website host, IT support, email providers, or partners directly involved in your signage project. Any such sharing is limited to what is necessary and appropriate, and those parties are required to comply with relevant data protection regulations.
Your personal data is stored securely in the UK or within the European Economic Area. If we ever need to transfer your data outside these regions, we will implement appropriate safeguards to ensure your information remains protected.
We keep your data only as long as necessary to fulfill the purposes we collected it for. This may include retaining certain information for legal, accounting, or customer service reasons. If you opt in to receive marketing communications, we will retain that data until you unsubscribe.
As a user, you have rights under UK GDPR. You may request access to your data, ask us to correct or delete it, object to how it is used, restrict processing, or request a copy for your own use. You may also withdraw your consent for marketing at any time. To make a request or exercise any of these rights, please contact us at sales@thesigncompanyuk.co.uk.
We take the security of your data seriously. Our website and systems are protected by up-to-date security measures including firewalls, encryption, and access controls. However, no online service can guarantee complete protection, so we encourage caution when sharing sensitive information. Our services are not intended for children under 16. We do not knowingly collect data from minors. If we become aware of any such data collection, we will delete it promptly. We may update this Privacy Policy occasionally to reflect changes in the law or our business practices. Any changes will be posted on this page with the updated effective date, so please check back from time to time.